Order Support
Buying pet essentials for you
Browse our collection of premium pet products and add your favorites to the cart. Complete checkout with ease and bring something truly special home for your beloved pets.
What payment methods are allowed?
We process major credit cards, PayPal, and Apple Pay. Your data remains secure with high-level encryption, ensuring a safe shopping experience for all your animal needs.
Modifying or ending your order
Our team works fast to prepare your shipment. Please contact us within 60 minutes of placing your order if you need to make any changes or request a cancellation.
Checking your current order info
Once your package ships, you will receive a tracking link via email. Monitor its journey from our partner warehouse to your doorstep with full transparency and ease.
Shipping Policy
1. Shipping Areas
We are proud to offer reliable and fast delivery services across the United States.
2. Delivery
Window Items ship from our domestic US fulfillment centers to ensure quick delivery. Processing: 1–3 business days (verification and packing). Transit: 3–7 business days. Total Window: 4–10 business days. Please note that holidays or weather may impact these estimates.
3. Shipping Cost
Standard Domestic Shipping: Free for every order.
4. Order Packing
We process orders within 1 to 3 business days. You will receive an automated email with tracking details as soon as your items are dispatched from our partner fulfillment lab.
5. Order Tracking
As your order departs, we email tracking for USPS, UPS, or FedEx. View updates on our site. Allow 24–48 hours for the partner warehouse system to display the latest status.
6. Multiple Items Delivery
If your order involves multiple items, they may arrive in separate packages from our partner fulfillment centers. This ensures that your products reach you as quickly as possible. To maintain speed, items in a single order may ship from different partner warehouses and arrive in separate packages. Each part of your order is safely on its way to you.
7. Shipping Issues Found
We care about your pet. If your order is lost or damaged, contact us at support@lojavibeanimal.com so we can coordinate with our fulfillment partners for a swift resolution.
Free Returns
Our returns are simple and stress-free for you and your pets.
We cover the cost of all return shipping labels.
How long is the return window?
You have a 14-day period starting from the delivery date to return your items for a complete peace of mind.
What are the return terms?
Products must be in original packaging and unused. Please ensure items are clean and free of any pet hair.
Starting the process
Contact support@lojavibeanimal.com to begin. We will send a prepaid label so you can ship the items back.
When is my refund ready?
We issue refunds within 5 to 7 days of receiving the return. You will get an email confirming the transaction.
Are specific sales final now?
Opened food, used toys, and personalized items are not returnable. This keeps our community of pets safe and healthy.
Any other doubts?
Reach out to us at our e-mail or our 24/7 live chat
